Topics

Contact

1 Question

Contact

If you cannot find the help you're looking for below, please send your trader a message via the messages tab or email us at hubbIT@gapac.com

How can I contact hubbIT?

Please contact us at team@hubbitgpr.com

FAQ

16 Questions

FAQ

If you cannot find the help you're looking for below, please send your trader a message via the messages tab or email us at hubbIT@gapac.com

What is hubbIT?

hubbIT is a fast and easy way to sell your recyclable FIBER, METALS, and PLASTICS.Get up-front no haggle pricing from Georgia-Pacific Recycling on all your recyclable materials. Set your desired pickup date and sell your recyclables to Georgia-Pacific Recycling in less than a minute!

Give me a quick walk through of the hubbIT app

When you login you land on the homepage or the landing screen of the application. The heart of the application is the deals option you see in the navigation bar at the bottom of the application. Use this to access all available deals on the hubbIT platform.

Use the grades option in the menu bar to access all available grades on the platform. Grades can be priced or non-priced.

Priced grades are directly available in the deals section for your convenience.Quantity and price for priced grades can change based on market demand.

You can make an offer or request a price for non-priced grades.

We have provided an easy way for you to access your assigned trader in the application. You can do this by clicking the messages icon shown here. You can reach out directly to your assigned trader about a new order, an existing order , an offer or any other question you might have.

All your application settings can be accessed by the hamburger menu option shown here. You can do things like picking your favorite grades, your most commonly used pick up locations, change password, access your notification settings and more from this menu.

hubbIT platform wants to make it easy for you to trade. The platform provides updates when new deals are launched or when a particular grade is heating up. We also provide close to real time updates on your orders and offers so you are always in the know.

If you ever need help and do not want to reach out to a trader we have created a library of most common questions for you. This can be accessed conveniently using the help icon shown here. We are constantly adding more information here so please feel free to check in periodically.

Can I use hubbIT on my desktop computer?

Yes.hubbIT application can be used on the widely used desktop and mobile browsers. It is a responsive web application that is built specifically to support the most popular mobile browsers.

How do I sign into hubbIT?

When you first open the app, you will be taken to the sign in page.

Enter the email address, password and acknowledge the Terms and Conditions and Privacy Policy Agreement by ticking the checkbox.

Before acknowledging, click on Terms and Conditions and Privacy Policy to review these documents.

I forgot my password . What can I do?

Click the forgot password link if you have forgotten the password or need to reset your password.

How can I change the password for my account?

Select the hamburger menu

Scroll down to the Change password section click on the change password option and follow the steps.

How do I access my account settings?

Click on the ‘Account’ icon in the top right of the home page.

How can i update my profile?

Click on the ‘Account’ icon in the top right of the home page. Add/ update image by clicking on it. View and confirm details of your account.

What information do you get from the help button ?

Click on the help button for FAQs on GP and a Navigation Menu description.

How do I find a specific material/grade?

You can search for a specific material in the grades search bar. Scroll down through the provided materials and click your selection. Once the grade has been selected, hit Next.

How to accept an offered price

How do I view my submitted offers?

Go back to your feed or click View My offers in the Order Submitted screen to view your offers.

How do I start a new Offer?

I have a response from trader for an offer. What can i do next?

Once an offer is made, you can Accept, Decline or Counteroffer. To counteroffer an offer click on counteroffer. After clicking on counteroffer, you will see full details of the deal. Click on the pencil icon against Pricing to edit the pricing. Click Send Counteroffer once pricing is set. The button will be green once the price has been changed. Click on the ‘TON’ or ‘LBS’ to change between the two. 

Finally you can view the new offer.

How long is an offer valid?

All offers are valid for 15 hours. You can see the remaining time an offer is open below the clock symbol.

How to message the trader instantly?

Click on the + message icon at the top to instant message your GP trader for information on orders, offers, or general queries

You can also tie messages to a specific deal with full details of the offer.

Deals and Orders

2 Questions

Deals and Orders

If you cannot find the help you're looking for below, please send your trader a message via the messages tab or email us at hubbIT@gapac.com

How can I see deals for a different location?

How do I contact a trader when I am making an offer?

Offers

11 Questions

Offers

If you cannot find the help you're looking for below, please send your trader a message via the messages tab or email us at hubbIT@gapac.com

How to accept an offered price

How do I view my submitted offers?

Go back to your feed or click View My offers in the Order Submitted screen to view your offers.

How do I start a new Offer?

How can I see offers for a different location?

Deep, need to rephrase this question.

How to accept an offer?

Once an offer is made, you can Accept, Decline or Counteroffer. To accept, first click on the green Accept button, then the Yes, Accept offer.

How to view the offers?

How to decline an offer?

Once an offer is made, you can Accept, Decline or Counteroffer. To decline, click on the white Decline button, then the Yes Decline Offer.

I have a response from trader for an offer. What can i do next?

Once an offer is made, you can Accept, Decline or Counteroffer. To counteroffer an offer click on counteroffer. After clicking on counteroffer, you will see full details of the deal. Click on the pencil icon against Pricing to edit the pricing. Click Send Counteroffer once pricing is set. The button will be green once the price has been changed. Click on the ‘TON’ or ‘LBS’ to change between the two. 

Finally you can view the new offer.

How long is an offer valid?

All offers are valid for 15 hours. You can see the remaining time an offer is open below the clock symbol.

What are the orders that you see in the offers section?

What are declined offers?

Any past offers that were either declined by you or your GP trader, along with any orders that might have timed out.

Grades

3 Questions

Grades

If you cannot find the help you're looking for below, please send your trader a message via the messages tab or email us at hubbIT@gapac.com

Why do some grades have prices and others do not?

How do I find a specific material/grade?

You can search for a specific material in the grades search bar. Scroll down through the provided materials and click your selection. Once the grade has been selected, hit Next.

I can not find the material Iam looking for.Can I add a new material?

If you would like to add a new material to your daily price list, click on ‘Add additional grades’.

Messaging and Chat

4 Questions

Messaging and Chat

If you cannot find the help you're looking for below, please send your trader a message via the messages tab or email us at hubbIT@gapac.com

How to search for deals in messages?

Click on the magnifying glass at the top left corner to search for a specific deal within messages.

How do I contact a trader when I am making an offer?

How to message the trader instantly?

Click on the + message icon at the top to instant message your GP trader for information on orders, offers, or general queries

You can also tie messages to a specific deal with full details of the offer.

How to include images in messages?

Click on the camera icon to send an image in messages. Make sure that the image is already on the phone.

Your Locations

1 Question

Your Locations

If you cannot find the help you're looking for below, please send your trader a message via the messages tab or email us at hubbIT@gapac.com

What is Your Locations and can I add more than one location?

You can add multiple locations of your choosing in the Your Locations Section. You can pick any of your locations as your default. hubbIT application provides custom pricing based on your default location.